I'm here to help, mareti_cpsi.

I'll join in this thread to share some details about resetting a user's password in QuickBooks Online.

At Intuit, securing your company data is our top priority. We always take precautions to protect your accounts and private information. Right now, the Master Admin can only update the user's name and email address.

Instead of using the phone number, you can let your user enter their email address. This way, the confirmation code will be sent to that email address. I've attached a screenshot for reference.

For more details, feel free to check out the links that my colleague JanyRoseB provided.

If the user is unable to receive the code, please give us a call. Our Customer Care has the resources to help you update the email address or phone number on file.

I've passed your thoughts to our Product Developers so they’ll consider adding an option to update the user's phone number. I'm hoping that you could also send this as feedback to our product engineers. Your contribution would be a big help in getting this implemented.

Here’s how:
 

To send feedback in QBO:

1. Click the Gear icon.
2. Choose Feedback.

Thanks for sharing your ideas. Please reach out to me if there is anything else I can help you with. I'll always be here to assist you.