I just purchase Premier Plus 2020 with hosting. Spent most of the day on the phone with support trying this and that. Finally after she did some research she found out that they have been working on the issue since last year. This is a public company that has over a billion cash on hand. I find it hard to believe they are working on it for a year and cannot resolve it. At this point they should not be selling the software with the ability to customize the forms. It is false advertising.