Hi there, tb kinetic.
Thanks for taking the time out of your day to post in the Community, based off of your description and the situation I would recommend reaching out to our Merchant services payment support team. They will be able to see exactly what's going on and diagnose and fix the issue with you on the phone. To reach them you can visit the link below:
If you have any other questions in the meantime, feel free to post below, thank you and have a nice afternoon.
