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Hi there, SHets.
Below I'm providing you with a link to download the QuickBooks Desktop Product, there it'll ask you a series of questions about your account, you can try that, but prior to doing that I highly recommend reaching out to our phone support team, they will be able to dive into your account, and help you figure out why you cant access the payroll updates.
Directions to reach the customer support team.
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Give a brief description of your issue, then select Continue.
- We’ll provide you a few support options. Select which one is best for you.
Check our support hours and contact us.
If you have any other questions or concerns, feel free to post here anytime. Thank you and have a nice evening.