Let me help you sort this so you can access the account again in QuickBooks, @jap1915.
Before we dive into your concern, let me ask you some questions. This way, it would help us in determining the cause of the issue.
Can you tell us what is the subscription your using? It seems that your concern was tagged under QuickBooks Online (QBO). To trace why you're unable to access your account and determine the cause of the charge, I recommend reaching out to phone support.
Here's how:
- Click the Help icon.
- Hit Contact us.
- Enter your concern in the description, then click Let's talk.
- Choose Get a callback.
If you're using QuickBooks Desktop (QBDT), it's possible that there's an interruption when syncing your payment to the renewal of the subscription.
To check this out, you log in to the Customer Account Maintenance Portal (CAMPs) for QuickBooks Desktop.
Just a heads up, due to COVID-19, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. We will resume normal hours as soon as possible.
To ensure we address your concern on time, check out our support hours.
In case you need help in performing other tasks in QuickBooks, you can check our articles here. Make sure that the topic is set based on your subscription you can either choose "QuickBooks Online or QuickBooks Desktop" in the drop-arrow.
If you have further questions or concerns, feel free to reach back out anytime. Stay safe.
