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Buy nowHello Community,
We upgraded from windows 7 pro to windows 10 pro last Friday. Everything went well. Ran QB Desktop Premier Contractors Edition 2018 all weekend. No issues. Sent the system back to the office this morning, after booting, QB will not open. The splash screen comes up and then it just goes away. This is the main computer that houses the QB database that is used in a multi user environment on a peer to peer network. I can open QB from another computer just fine so it isn't the database. Looking at the event viewer, right after boot up MSInstaller ran several times. There is then a .net runtime error
Application: qbw32.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 78C1352F
Stack:
followed by an application error:
Faulting application name: qbw32.exe, version: 28.0.4015.2806, time stamp: 0x5ea0bc4a
Faulting module name: Features.dll, version: 28.0.4015.2806, time stamp: 0x5ef110b7
Exception code: 0xc0000005
Fault offset: 0x0036352f
Faulting process id: 0x3fd0
Faulting application start time: 0x01d659102facf7dc
Faulting application path: C:\Program Files (x86)\Intuit\QuickBooks 2018\qbw32.exe
Faulting module path: C:\Program Files (x86)\Intuit\QuickBooks 2018\Features.dll
Report Id: 9d0e31fb-8d68-4c6a-939c-c259a79b4a1e
Faulting package full name:
Faulting package-relative application ID:
I have uninstalled everything I could find that installed this morning but no joy. Windows 10 Pro version 2004 build 19041.264. Does anyone know how to fix this? This is becoming a crisis as we need to be able to access QB on this computer.
Thanks for your help