Hi there, @ctsp.
Let's perform some basic troubleshooting steps to determine if this is a browser-specific issue. Access your QuickBooks Online account in a private window. This allows the program to run without storing cache or cookies.
To generate a private window, please follow the keyboard shortcuts below:
Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Microsoft Edge: press Ctrl + Shift + P
Safari: press Command + Shift + N
Once, you're signed in, follow the steps provided by my colleague, @HoneyLynn_G to add reimbursement pay types to your employees.
When done and you were able to see the reimbursement pay types, go back to the regular browser and clear the cache. But, if this doesn't work, try using another browser.
However, if the issue persists after doing the troubleshooting steps, I recommend reaching out to our QBO care team. They use specific tools to do a remote session to verify what causes the issue and fix it for you.
Here's how:
- Go to the Help menu.
- From there, scroll down to click the Contact us link.
- Type the Reimbursement pay type does not show in the field box and then hit the Let’s talk button.
- Select Start messaging or Get a callback.
For your future reference you may check out this article: Supported pay types and deductions explained. This page will discuss supported pay types and deductions and how they impact federal taxes and forms.
Feel free to post here if you need further assistance while working with QBO. I'm always around to help. Take care always.
