The last time I called QB Support was because there are issues with the built in Shipping Manager.  I spent over 1 hour on the phone with a young lady in the Philippines who literally had a rooster in the room with her kock a doodle doin during our entire phone conversation.  She said she would call me back the following day with an answer.  She called me the next day and said I had to pay for Tech Support because QB only warranties installation, they do not warranty the product.  I called into Intuit's corporate office, and said that was not nice.  I got a call back from Tech Support and they were clueless as to how the Shipping Manager works. 

You want me to go through all of that nonsense again?  You have to be kidding me.  Intuit is not what they use to be.  All they care about is the bottom line P&L statement.