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Replying to:
JessT
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Hi kuehl87,

 

I can see that you're really experienced with QuickBooks, and you've done the steps to check the cause of the performance issue.

 

I would recommend checking this further with the Support team. That way, they will be able to start a screen-sharing session and take screenshots for further investigation. They are available from 6:00 AM-6:00 PM PST Monday-Friday and 6:00 AM-3:00 PM PST on Saturdays.

  1. Click on Help and select QuickBooks Desktop Help.
  2. Select Contact Us at the bottom.
  3. Enter a summary of the scenario and click Let's talk.
  4. Click on Message an Agent.

If there's anything that we can help you at the moment, please feel free to go back to this thread. The next available agent will continue to help you with this concern.

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