Hello,

I work for an MSP in which one of our clients is also having this issue.  I have been working with Quickbooks Enterprise support since early March, and this still is not resolved (even after the R7 update).  

On May 26th, I was even advised that there is a whole ongoing investigation about this.  I was given this written statement from Quickbooks Support:

"You are tied to the Investigation-44399 witch is a issue on our end we are currently trying to resolve the issue and do apologize for the inconvenience when there is any updates regarding your issue you will  be notified immediately                                                             - INTUIT QUICK BOOKS "

Out of best interests of the client, I am now looking into other options.  From early March to now, this issue is still not fixed, and QuickBooks has been unable to resolve it (even more than 3 months later).

This thread ended with someone from Quickbooks Support advising to reach out to them for assistance, but nobody has updated this thread with a known fix.  Is there one?!

Please advise.  Please DO NOT SAY "please reach out to support for assistance" because that's exactly what I have been doing.  It has gotten my team, as well as our mutual client NOWHERE.