I  know that this hasn't been easy for your business, 940alex.

I also understand that you've already exhausted all the resources to be able to successfully import your data. I've asked our software engineers about this issue and was informed that they're still currently working to get this resolved for you.

You'll want to get in touch with our technical supports by following the steps above (in case you haven't contacted us yet). This way, we'll be able to add your contact information to our notification list. We'll be providing you updates via email once we get this sorted out and I'll also let you know through this thread.

In the meantime, we can use the Add/Edit Multiple List Entries window to add and edit multiple customers, vendors, service, inventory items, and non-inventory items. We can also copy and paste list information from Excel directly into QuickBooks using this window. 

Additionally, feel free to visit the articles provided by my colleague, BettyJaneB above to be guided in importing and exporting data once this gets rectified.

Your patience and understanding are highly appreciated, and let us know if you have additional questions in mind.