We have already run the print repair tool and followed those instructions.  It did not help.

To make sure we are talking about the same issue / confirm that this is really a known problem - here are the steps to duplicate the issue on our end:

This happens for any report - just giving an example:

user opens quickbooks Desktop.

user runs a profit and loss report

user hits print button but nothing happens.  They can export to pdf but that is it.  Are you talking about the same issue?