I would feel the same way if I were in your situation, GK07.
I know that you've been through a lot, so let's go straight to your option so you can upload your transactions.
What you can do with your QFX file is convert it to QBO. I saw some posters that shared links about converters. You can use them at your discretion.
Here are the links to their posts:
On the other hand, I acknowledge the fact that your bank's support guarantees you that you will get a QBO file using the steps you mentioned. However, I think they need to check this out since you ended up getting a QFX file instead of QBO. We have no control over this behavior because this is done on your bank's platform. Have you tried connecting your account instead?
Your next step is to add or match your transactions.
If you have any other questions about bank feeds, please let us know.
