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Replying to:
MariaSoledadG
QuickBooks Team

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Thanks for choosing QuickBooks. 

 

I appreciate you for bringing up this concern.

 

You'll want to manually configure your firewall to allow QuickBooks from running. 

 

Please follow the steps found in the article below (scroll-down to Manually configure exceptions and ports to your Firewall):

 

Configure Firewall and Internet security settings for QuickBooks Desktop.

 

However, if you're still unable to add QuickBooks after performing all the troubleshooting steps and , I recomment contacting our support team so they can provide you additional steps on how to successfully add QuickBooks. They also have the tools to pull up your account in a secure environment.

 

For future reference, you can check these help articles for more information: Account Management.

 

Please let me know if you need anything else. I'll always be here to help.

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