Hello, @platinum-system.
I understand that this is causing a delay in your business. I recommend contacting our support for them to guide you in solving this issue.
To contact support here's how:
- Open your QuickBooks Desktop.
- Click on the Help icon, then select QuickBooks Desktop Help.
- Choose Contact Us and enter a brief description of your concern.
- Click Continue and choose from the available support.
Please check out our support hours and contact us at the time available to you.
Let me know if I can be an additional help, have a great day.
