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Replying to:
Candice C
QuickBooks Team

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  Hey, @SamLevy

 

After researching this investigation, I've discovered it's still in progress. That's why there's still a problem happening within your account. However, you can contact our Customer Support Team to receive updates and ask them to add you to the affected user's list that my colleague stated above. 

 

Should you need further assistance, don't hesitate to ask. I'm always here to lend a helping hand. Take care!

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