Thank you for joining the thread @churchladi8,
The reasons why you cannot import the file, it is because when you import existing employees' information. It will either duplicate or unable to import since the file already exists in your Quickbooks Desktop account.
However, you can contact our QuickBooks Support to assist you to update your employee's information. Here's how:
- Go to the Help menu, then select QuickBooks Desktop Help.
- Click Contact Us.
- To route you to the correct support expert, type your concern.
- Hit Continue.
- Choose the Start messaging or Get a callback button.
- Fill up the information needed.
- Click Submit or Confirm my call.
In case you need help importing and exporting the IIF file you can visit this link: Export, import, and edit IIF files.
If you need further assistance, feel free to leave a message in the comment section. I'm always here to help. Have a great day!
