So my email notice had the following: 

I've checked our records, EBMECH12. There are no open cases the same as yours.

Is the item still open or is it not open because it looks like your post was modified. Those "fixes" and "workarounds" are not suitable when you're having to send out 50+ invoices a day and its crashing consistently. We are on the latest release, we've been through the TS steps... we are at a loss and need a fix. It's been months since this was first reported. Can we get some kind of update from the engineers?

FYI: I've had my email added to the "list" and i've never received any update.