Hello there, kgardner. 

I suggest getting in touch with our customer support team so they can look into your account and check our QuickBooks Desktop compatibility. They can screenshare with you and walk you through the detailed steps. 

1. Click this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Desktop for Mac. 
3. Click Company File and scroll down to the page. 
4. Click Message us. 

I'm here if you have other questions. Take care always!