This does not solve the problem.  Our payroll manager has full permissions and is not able to get into Manage Payroll Cloud Services.  The manager is not going to be able to log in as the Admin.  Under QB Enterprise 2017, the manager was able to get into the Workforce and check and uncheck "view my paycheck" .  We "upgraded" to V20 last week.  Now the manager is not able to get into it.  Adding External Accountant to the Payroll Manager's permissions is not an option, nor is having her sign in as the Admin.  Please advise on how to get this fixed ASAP.