Thank you very much for the quick response.  I did run the Open Invoices report like you instructed but unfortunately it shows the same open invoices that the customer's Open Balances shortcut does (which are correct).  What I'm trying to see are the invoices that are still showing as open for this customer after I wrote off some invoices for them.  There are other current invoices that are and should be open.  But the "open balance" for this customer is showing a much larger amount that what correlates to the visible open invoices.  I don't understand why and cannot figure out a way to correct this.  Thanks.