Thank you for posting here in Community @bfarming,
First, you'll need to run the open invoice reports. The reason we need to run this report is to check the current open invoices. If there's an invoice that no longer collectible, that needs to wite off. Let me walk you through the steps on how to run open invoices.
Here's how:
- Go to the Reports menu.
- Select Report Center.
- On the upper right portion, type Open Invoices in the search box.
- Click the Run icon in the open Invoices report.
- Select the Customize Report button.
- Choose the Filters menu.
- In the Search Filter, type in Name.
- Click the drop-down arrow in the Name box and choose the customer.
- Hit OK.
Once the open invoices are all set, it will show you the correct open balance for your customer.
Check out QuickBooks Enterprise Suite to learn more about reporting, bank activities and more.
If you have additional questions, don't hesitate to leave a message in the comment section. I'm always here to help.
