Hey Creation Landscaper...

I’m not sure, but I think the case number I was given was actually linked to my specific QB account (more like a technical support ticket number rather than an identifier for the software problem itself).  Maybe one of the Intuit staff contributors can clarify.  What was most interesting was that after going through all that headache (as reported above), the support agent I spoke with told me my account was already linked to the “case.”  So, seemingly none of my effort was even necessary?  Just by us commenting on this thread we’ve been added to a list of those to whom a resolution will be disseminated?  Clear as mud, right?  We shall see.  Good luck!  Hope you don’t have a ton of invoices each period!