Hi there, gbonawitz,

Thank you for the screenshot. I'm here to help clear out offsetting journal entries and credits in QuickBooks Desktop.

You'll need to apply those entries to outstanding invoices. By doing so, the balance on the customer profile will be reduced.

I'm glad to show you how:

1. Open an invoice from the customer transaction list.
2. Click Receive Payments.
   
3. Click Apply Credits.
   
4. Journal entries and credit memos will appear in the Discount and Credits window.
5. Mark the credit you want to apply, then click Done.
   
6. On the Receive Payments window, click Save & Close.
7. Click Save & Close again to exit the Create Invoices window.
8. Once done, you can go back and check the Transactions tab to see the new open balance.

Another way of managing customers and accounts receivable is to set up a clearing account. This account is used to move money from one account to another account when you cannot move the money directly. 

For more details, feel free to read through this handy article: Set up a clearing account. Upon sharing this, I still suggest consulting your accountant. He/She might have specific instructions on how to handle journal entries and credits. This is to ensure your records on the account is accurate.

Let me know if there's anything else I can help you today. Just mention my name and I'll get back to you.

Thank you and stay safe!