Thanks for bringing this matter to my attention, @robinlarabee.
I'm here to help you sort things out and help you with this unexpected behavior.
These may be caused by issues on the computer itself or by how QuickBooks interacts with your system. Make sure to always update your QuickBooks Desktop to the latest release as it becomes available to ensure you have all the updated components.
Also, the following resources below outline the solutions and other possible causes of QuickBooks Desktop unexpected behavior:
If none of the provided troubleshooting steps worked for you, it'd be best to contact our Technical Support Team. This way, they can further investigate this matter and create an investigation ticket if other users are experiencing the same.
Here’s how to contact our phone agents:
- Go to the Help menu at the top and select QuickBooks Desktop Help.
- Click the Contact Us link at the bottom of the pop-up window.
- Enter a brief description of your concern and hit Continue.
- Click Start a Message.
We updated our working hours due to the growing impact of COVID-19, we're only open on weekdays 6am-6pm PST. We will resume normal hours as soon as possible.
I'm just a comment away if there's anything else you need. Take care always,
