Hi DS57,

I want to help you fix this. However, the Community has limited access, especially in pulling up an account.

I suggest contacting our Phone Care Support team to check this further and to verify the cause of the issue. They can assist you with their tools and help you modify your account.

Simply press F1, it will route you to Contact us section and choose to Get a callback. I attached a screenshot for your visual reference:

In case you need some information about managing QuickBooks, you can visit this link: Help articles.

I’m always here if you need help. Take care.