Hello again, @lisapell2000.

Thanks for keeping us posted. I'm glad to know your issue got resolved. I appreciate you for providing the details on how you're able to fix your email question. This would help other users who might experiencing the same situation.

In case you need tips and related articles in the future about the "How Do I" steps in QuickBooks Desktop, visit our QuickBooks Community help website for reference.

If you have any follow up questions, please let me know. I'm here for you. Have a great day!