I appreciate that you kept us posted with the issues you have, Payroll 123. 

The investigation that my colleagues mentioned about is already closed and I suggest getting in touch with us again so we can walk you through the detailed steps on how to resolve it. We can use the steps given by my colleague above on how to connect with us. 

My colleagues and I are here to help if you've bumped into troubles. Thanks for you patience and always keep safe!