Hi there, @Mia4.

Thanks for reaching out to the Community. 

I did some research, and my records indicated that there's still an investigation going on as of today, 3/31/20. You can get in touch with a live specialist to be added to the list of affected users. Once you're added to the list, you'll receive via email updates on when this issue is resolved. 

Below are steps to request a callback request: 

1. In the right-hand corner, click on the Help option. 
2. Select Contact Us. 
3. Enter the description of your issue and choose Continue. 
4. Go to Get a callback. 
5. Type in your contact information, then Call me. 

If you have any more questions or concerns, please don't hesitate to comment below. Have a safe and productive rest of your week!