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SkyFall
Level 3

"Find Match" for PayPal Bank is not working

  1. I used to use QB desktop. When I switched to QBO, I uploaded all my information.
  2. I uploaded my original "PayPal" account data including register, etc. This data spanned up to mid-March 2019. 
  3. In QBO, I connected to my actual PayPal account and it created a Bank Account called "PayPal Bank". The data in "PayPal Bank" thus overlapped with the data from QB Desktop by about 3 months.
  4. I excluded all transactions prior to 1/1/2019 for the "PayPal Bank" account.
  5. Many of the entries in "PayPal Bank" were transfers from one of two Bank of America accounts (one inactive and one active).
  6. Now, I am in my my Bank of America account trying to match transactions to "PayPal Bank" and it appeared to work for most of the transactions in Q1'2019. I then realized it was incorrectly matching transactions in the QB Desktop PayPal account.
  7. I then deleted (made inactive) the QB desktop PayPal account hoping that the matching would shift to search only in the "PayPal Bank" account. It was not needed since the first quarter's information was already captured in the "PayPal Bank" information.
  8. Again, while in the Bank of America bank account, if the paypal transaction is marked (Action) as a Transfer it does seem to find the matching transaction in the PayPal Bank account. If marked (Action) as an Add, it does not find it even though the matching record is easily found by me in the "Reviewed"  tab of the "PayPal Bank".

Do I have to match all records that can be matched, or can I just manually enter the ones it cannot match?

 

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