Welcome back to the Intuit Community.
Thanks for adding more information about your concern especially for the screenshots. This gives me a better picture of what happened to the deposits.
Let’s open the Transaction History for each payment. This is to check if the deposits were already linked to invoices or sales receipts.
To open the window, follow these steps:
- Go to Lists at the top menu bar to select Chart of Accounts.
- From the list, double-click on the Undeposited Funds account to view all transactions.
- Hover your mouse to the deposit and then press CTRL + H.
- This will display the Transaction History window.
- Review the information shown and check which invoice or sales receipt the deposit is linked to.
- Follow the same process to review all deposits.
However, if the Transaction History is blank, I suggest you get in touch with our Technical Support Team for further assistance. They can initiate a screen-sharing session to determine the root cause.
When the resolution is available, one of our support agents will help you correct the issue. Follow the steps below to contact support.
- Go to the Help section of the company file to see the contact details.
- Choose QuickBooks Desktop Help to open the Have a Question window.
- Hit the Contact us link to see the Contact Us screen.
- Tap the Search for something else link and then type in the issue in the field box.
- Press Search to display the Start a Message menu.
Keep me posted if you have any questions or concerns. Please know I’m always here to answer them for you. Have a good one.
