Hello, @djlee0721. I appreciate your feedback about this issue.
This isn't the type of customer service I want you to have. This problem has already been escalated to our product engineers in which they are diligently working for a fix. At this time, we don't have a specific time frame when this issue will be resolved.
In the meantime, I encourage you getting in touch to our Customer Support team to add you the list of affected users. Once an update is available, you'll be notified via email. To contact them, you can follow the below steps:
- Go to the Help icon at the top.
- Click the Contact Us link.
- This will open another window where you can enter the issue/topic.
- Once done, click on the Let’s talk button to view the support information.
- Choose how you want to contact our QBO Care Team: Start messaging or Get a callback.
As always, if you need tips and related articles in managing your account, you can check out our QuickBooks Community help website.
If there's anything else I can do for you, let me know by commenting below. I'm happy to help. Have a great day!
