Hello there, silverhillgroup1 .

I've double-checked our records here and found out that we have an open investigation in regards to your concern. Our engineers are already aware of this and now doing their best to resolve the issue as soon as we can.

For now, I would recommend contacting our specialist so your company details will be added to one of the affected users. To contact them, you can follow the steps below:

1. Click the Help icon and select Contact us at the bottom part of the pop-up window.
2. Enter a short description inside the What can we help you with? box.
3. Then, click Let's Talk.

Also, you can check out our support hours and types. Go to the QuickBooks Online section to see the details.

Thanks for your patience while we're working on a fix. Just let me know if you have other questions. I'll be around to respond to you as soon as I can.