Thanks for joining this conversation, @terimyb.
Since the issue persists even after following the steps shared in this thread, I highly suggest contacting our Phone Support team. They're able to pull up your account in a secure environment and help export your data from QuickBooks Online (QBO) to QuickBooks Desktop (QBDT).
Here's how to reach them:
- In QBO, go to the Help (question mark) icon at the top right.
- Select Contact Us at the bottom to connect with our live support.
Just in case, I'll add this article for future reference: Export and convert your QuickBooks Online data to QuickBooks Desktop.
I want to make sure everything is taken care of for you, so please let me know if you have any other issues or concerns. I'm more than willing to assist. Have a good one!
