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Good day, sonyleal.
When the person who has the master admin account is no longer available, I'd recommend reaching out to our Customer Care Team by following these steps:
- Click the Help icon located in the upper right-hand corner.
- In the Help window, click the Contact Us button located at the bottom.
- Enter your question and click Let's talk.
- Select Start messaging or Get a callback.
I'm also sharing this article for future reference: Change your QuickBooks Online master admin user.
Keep us posted here if you're able to log in as the master administrator. Thanks.