Thank you for following the workaround, JulieWi.
Since the error persists, I recommend contacting our QuickBooks Support. They have tools to check your account and resolve this for you.
Here's how:
- Click the Help menu.
- Select QuickBooks Desktop Help or press F1 on your keyboard.
- Click Contact us.
Check this article for reference: Set up QuickBooks Workforce for your QuickBooks Desktop.
Stay in touch with me if there's anything else you need help with.
