Thank you for sharing your experience, @RichardExperiencedDesktopUser.
Since you’ve already tried all the troubleshooting steps that were mentioned by my colleagues, I suggest you keep the phone call with our Product Support team. They have the tools to further check your account in a secure environment and help you with the entire process.
Check the following articles for more information:
Let us know if there’s anything that we can help with your account. The Community is always here to assist.
