I too am frustrated with QB support.

1) Many times hard to communicate with people who dont speak english well.

2) take forever to get to the point telling me the same thing constantly " yes we are going to work to get you support for the problem you are calling here today so we can ....." bla bla bla 

3) trying to get Phone support is a joke finding the number you have to be a super sluth

4) going to help menu in QBDT only runs you in circles

5) online Q&A never answer the questions. Its like my problem is first of it kind.

6) custom data fields dont do anything really just list stuff. I need them to perform calcs

7) Im trying to export info from an invoice to MS Word to infill a Construction Contract. I started this journey many years ago and gave up now when I look for info on how to do it it just wants to make invoives that look like stock QB. 

I wish I could speak with a true english speaking person who actually knows QB. Do they exist or is just a fantasy ?