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Thanks for sharing the details with us, @ctmorgan78.
I also appreciate you for going through the steps provided by my colleagues above. Since the issue persists, I recommend contacting our support team.
From there, they can check your client's account securely and investigate why there's no top margin when printing a packing list. Here's how to contact them in QuickBooks Online (QBO):
- Go to the (?) Help icon.
- Click Contact Us.
- Type in printing and click Let's talk.
- Choose either Start messaging or Get a callback.
Also, in case your client's want to learn some tips and best practices in managing there income, they can visit our Income and expenses page for reference.
You can always get back to us whenever you have other concerns or questions in the future. Our door is always open to help you anytime. Take care!