Hi RoseMarjorieA,

Thanks for the detail info (two main requirements), but do you know how to resolve this issue?  Or what is causing it?  This has been going on now for months and I need to get this resolved.  Do you have ideas to troubleshoot?

Does anyone have any ideas?  And please don't say call support.  I've called 5-6 times, been escalated twice, and no one on that team knows the level of this issue.

Please contact me a [email address removed]