Good day, wendieS.

Internet Explorer 11 (32-bit) is still the supported browser for QuickBooks Desktop. Since the issue persists, I recommend working with one of our Technical Leads. They have the tools to help rectify the error that you're getting.

1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Desktop.
3. Click on Continue as a guest.
4. Choose your QuickBooks Desktop version.
5. Select a topic and click on Start a Message.

Let me share our Help articles page for future reference.

Reach out to us if you have any other concerns. We're here to help.