Good day, wendieS.
Internet Explorer 11 (32-bit) is still the supported browser for QuickBooks Desktop. Since the issue persists, I recommend working with one of our Technical Leads. They have the tools to help rectify the error that you're getting.
- Go to this link https://help.quickbooks.intuit.com/en_US/contact.
- Select QuickBooks Desktop.
- Click on Continue as a guest.
- Choose your QuickBooks Desktop version.
- Select a topic and click on Start a Message.
Let me share our Help articles page for future reference.
Reach out to us if you have any other concerns. We're here to help.
