BDMcGrew - You are a lifesaver. I cannot thank you enough for the steps detailed here. After hours of frustration, I managed to move stuff over from QBO to Desktop after I followed your instructions. I'm appalled at the poor product and just how bad the whole experience was. Wonder what kind of testing protocols are used? It is terrible that QB does not have good competition - they are able to get away with such a terrible product and customer service!