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Hi there, @Compacity,
Unexpected behaviors in QuickBooks Online may, at times, be brought about by problems in the web pages. To resolve this, open your account in private browsing and see if it's showing the same behavior.
This method prevents cookies from being stored on the computer, making it a great place to identify browser problems. Use any of these keyboard shortcuts depending on the browser you're using:
For Safari, press Command + Shift + N to open a private window.
If you see the scroll bar in the Incognito window, clear the browser's cache to remove the history or log files so you can start with a clean slate.
However, if all else fail, I recommend contacting our representatives so they create an investigation for this problem. Our engineers can run some diagnostics to fix the problem as soon as possible. Here's how to get Support:
- Click the (?) Help menu at the top right section of your QBO Dashboard.
- Tap the Contact us button.
Kindly update me on the result by adding a comment below. I want to ensure everything is working well for you, and I'm here to provide further assistance and insights. Have a great day!