Like everyone else here I am trying to move QBO to QBDT and @Scorcap consulting is correct, the support being offered here in the forums seems worthless at best.  The most irritating being there are multiple instances of support saying Internet Explorer is no longer supported followed by a reference to this page Export and convert your QuickBooks Online data to QuickBooks Desktop which states on the first line in step 1, Internet Explorer in admin mode.  So which is it, use IE or not supported - it can't be both?!?!

I have tried with Firefox, Chrome, Safari, Edge on Windows, Mac and Linux as recently as an hour ago and I get the same "Internet Explorer is required error" on all the platforms.  Yet, running IE 11.592.18362.0 yields the same gear disappearing behavior others are having.  I have tried admin/non-admin, resizing the display and even scaling to ensure it's not a drawing issue, all to no avail. 

@qbo Support, it's time to step up and give us a solution.  Clearly this is not an isolated incident of a couple users facing a problem, this is a wide spread bug or perhaps a design flaw.  We are paying a subscription fee plus most of us have already purchased QBDT and I, for one, don't believe that telling the users to call and wait on hold for support, to fix such a wide spread problem is a solution.  Furthermore, I'm sure the support agents on the other end of the phone are quite tired of hearing the same question over and over again.  A solution needs to be provided right here, right now.