I've tried everything today, have read all of the support documents, tried all of the suggestions, I'm hoping someone here has the answer. I tried to be as detailed as possible.
My problem:
When I'm inside a purchase order or invoice, and click either 'Print' > 'Save as PDF' OR 'Save As' > 'Save as PDF', I then select the file name, and save the PDF. But then when it's opened, the right side and bottom of the PDF are cut off. All I see on the right and bottom of the document is just white. I attached an example of what I'm seeing here. This ONLY happens on this one workstation. This error does not occur on any other workstations accessing this company file.
When I open the windows event viewer, I see two quickbooks errors that occur every time I click 'Save to PDF', which I believe are related to my problem. Text of the errors below.
Error 1: An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions: Manufacturing and Wholesale 20.0": WPR: AddPrinter failed - failed to add XPS printer driver lasterror=1802OS =10.0 Printdriver name :Microsoft XPS Document Writer
Error 2: An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions: Manufacturing and Wholesale 20.0": WPR: calling ABORT_CLOSE
My System:
QuickBooks Enterprise with a company file hosted on a server, opened in multi-user mode, with multiple workstations logged in at any given time.
What I've Tried:
- Ran the 'QuickBooks Tool Hub' went to 'Program Problems' and ran both 'Quickbooks Program Diagnostics Tool' AND 'Quickbooks Print & PDF Repair Tool.
- Removed & Reinstalled the Microsoft XPS Print Driver.
- Tested printing to XPS printer from notepad, and from quickbooks with 'Print' > 'Microsoft XPS Printer', both worked fine with no errors.
- Uninstalled & Reinstalled Quickbooks on the workstation.
- Tested printing a purchase order from a brand new company file, same error occurred.
- In CMD I ran DISM.exe /Online /Cleanup-image /Restorehealth, and sfc/scannow.
- Reset temp folder permissions.
- Confirmed user permissions for XPS Document Printer
Any ideas?
Attached:
1. Example PO with cutoff side and bottom.
