Hello there, @KeithL1.
Have you tried performing the workaround shared by my colleague? I recommend doing so to be able to send a Workforce invite to your employees. Rest assured that our engineers are all hands on deck to make sure they provide a solution as soon as possible.
Here are the detailed steps:
- While in QuickBooks, press the F2 and F3 keys.
- Go to the Open File tab and look for QBW.INI.
- Highlight QBW.INI and click on Open File.
- Add the following configuration: [SYNC_SETTINGS] and CLEARSYNC='Y'
- Save the file and close it.
Right after, reset the Intuit ID settings in QuickBooks:
- From the Help menu, choose Reset Intuit ID Settings.
- Type in YES to confirm and click OK.
- Hit OK to close the confirmation window.
Open the QBW.INI file again by following the first set of steps above and remove the configuration added. Lastly, reset the Intuit ID Settings again. Once done, refer to this article to invite your employees, set up their accounts, and make sure they can access the forms: Set up QuickBooks Workforce for your QuickBooks Desktop.
I also recommend giving our Customer Care Team a call to add your account to the list of affected users. An email will be sent to you with any new information to assure you’re up to date with the progress of the investigation.
Please follow the steps given by Jovychris_A to contact support.
Leave a comment if there’s anything else you need. I’m here to keep helping. Take care!
