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Replying to:
KhimG
QuickBooks Team

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Hello there, @MadChad.


If your QuickBooks keeps freezing when selecting employees in the Employee Center, this is an issue our engineers are currently working on. I recommend giving our Customer Care Team a call to add your account to the list of affected users. 


Please have our representative link your case number to INV-24741. You’ll be notified through email once an update is received. 


Here’s how to contact our phone agents: 

  1. Go to the Help menu at the top and select QuickBooks Desktop Help.
  2. Click the Contact Us link at the bottom of the pop-up window.
  3. Enter a brief description of your concern and hit Continue.
  4. Select the support option that works for you. 

In the meantime, you can export the employee list via IIF and re-import it back into QBDT to stop the freezing. Take a look at this article to serve as your guide: Export, import, and edit IIF files.


However, if this happens not only in the Employees Center, I recommend following the troubleshooting steps provided on these articles to fix the issue: While working in QuickBooks, QuickBooks closes unexpectedly (crashes with or without an error) and What to do if you can’t open QuickBooks Desktop.

 

I'm only a couple of clicks away if you need anything else. The Community is here to help. Have a good one!

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