Hi there, AllyH.

Since you've already followed the instructions above and the problem continues to occur, I suggest using the Condense Data utility. This helps streamline your company data file.

Here are some valid reasons to Condense:

• You have a large data file.

• You are nearing a list limit.

• You have upgraded all your hardware.

• Your accountant and your technical support have discussed other options and are willing to proceed with Condensing.

Follow the steps below on how run Condense Data Utility:

1. Click the File menu.

2. Select Utilities and choose Condense Data.

3. Click the first radio button as shown below. Take note that the system will advise you of the approximate reduction in your file.

4. Hit Next.

Please check this article for additional information above and how to run a report to determine which transactions it will not condense: Use the Condense Data utility.

You may refer to this article on how to resolve issues with the performance of QuickBooks Desktop: Resolve QuickBooks Desktop performance issues: Manage your data file.

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.