Hi there, @kmcbeard. Thanks for updating us. I'll get you back up and running in no time.

Just to clarify, you must first hit F2, then once the Product Information window is displayed, hit F3. A Tech Help window will be displayed. At the top of this window, locate the Open File tab and follow the steps my colleague provided above.

Please reach out if there's anything else I can do to help, I'm determined to be your number one resource for QuickBooks Desktop.