Happy Monday, @tzykid.
Let’s get this problem handled with the company file list not opening. What you would need to do first is to locate the most recent company file.
Important: Make sure to include the asterisk before the extension type to ensure each work correctly.
Let me guide you on how to do that:
- When the search completes, make note of the location in the In Folder column, the Size, and Date Modified column. Disregard any sample files.
- The Date Modified column will tell you the last date the file was touched. However, if you just tried to sign in to an older file with a password, this file will have a current date.
- With QuickBooks double-click on the File Name or Icon of the file that has the most recent timestamp and is the largest size - take out everything but QuickBooks. Example QuickBooks, double-click on the File Name or Icon of the file that has the most recent timestamp and is the largest size.
- To ensure that you have the correct file. For example, in QuickBooks, run a Custom Transaction Detail report for all dates to view the last transaction entered into QuickBooks Desktop. (Reports > Custom Reports > Transaction Detail).
Note: The default location for a QuickBooks Desktop company files is: C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files. You can choose the version/year of the application your file is using.
Then you may need to use the File Doctor. This is a tool that will fix company files if they are damaged.
Here's a link that provides step by step instructions on fixing the company file: https://quickbooks.intuit.com/learn-support/en-us/damaged-data/fix-company-file-and-network-issues-w...
If you’re still seeing this issue after using File Doctor, you would need to contact our support team as they have further tools to assist you with this matter.
Should you have additional questions, feel free to come back to the Community.
